Before resolving the Dell black screen problem, we must know the possible causes. The screen will often go black. I tested and found a SOLUTION (maybe it works for XPS 15 too): 1. Finally I took the case off, unplugged the battery, and literally stuck the whole laptop in the freezer. Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears. 2. It came fine, but after system updates, the screen started flickering and flaking. XPS Help. Do not remove the USB to avoid interruption. Connected to an external monitor and got the image, laptop seems working fine but it still shows a black screen on it's own display. Ursprünglich 1.729,18 € Gesamtersparnis. However, there are chances that you might fail to fix the black screen issue and can't boot into Windows successfully. Remove the AC adapter and the battery from the laptop. The process of creating a bootable device will immediately begin once you have formatted your USB bootable drive. Drain the remaining battery by holding the Power button for a minute. I've had a Dell XPS 9350 for about 3 days now and I have a maddening issue that I can't get rid of. Disconnect all connected devices and press the power button for at least 10 and at most 20 seconds. Refer the link-. How to fix Dell laptop stuck on starting Windows screen? When the Dell black screen appears after login, and now it is stuck, you can't use the usual way to restart the system. Having the same problem. Start the program and select "Recover from Crash Computer" as your recovery option. XPS 13 9350 - Out of Solutions; Black Screen After GPU Driver Install. My fix was to update all the drivers available. XPS 13 9350 (2016) gets random black screens. No Windows login screen... just back to where I was. How do I fix Dell laptop turns on but the screen goes black? Quickly download and install the Recoverit data recovery tool on your computer. Step 2: In the Automatic Repair screen, choose Advanced Options and navigate as Troubleshoot > Advanced Options > Startup Settings > Enable Safe Mode and hit the "Restart" button. Hi, I have noticed in the past 4 weeks that my screen has been playing up when I enter full screen mode to watch videos. How to run the LCD test? Dell XPS 13 9360 has a battery capacity of 60WHr. So I shut down my new XPS 15 laptop today after finishing some work, and after trying to power it back on it seems to not be able to POST. The Explorer.exe process manages all processes currently running on the laptop. I have no clue whats going on. Any help? There are many ways to take screenshots on Dell XPS 13, you can follow anyone of ways provided below: 1. And for additional measures, we are also providing you an ultimate data recovery solution. Tried a ton of different drivers, etc. Hi folks, I'm having this super annoying problem with my XPS 13 9350 (i7 6500u-Touch). Re: XPS 15 9550 Screen goes black in full screen mode Jump to solution Yes, same problem for me as well - screen goes black in full mode when watching Netflix without the charger plugged in; Big Picture in Steam goes black, too, when I try to launch it. Many reports of this on Dell Community, no real solution. Still no go. Formatting your USB will erase all the data from your drive so it is important to make sure you don't need the data. So far it's working completely, with the latest driver installed. When Screen Backlight turned on, spam F12 Button. Not all the deals are immediately live. Whether you lost files due to some random error or system crash, there is always a possibility that you can get everything back with just one click. The online retailer has already kicked off its Black Friday sale , too. I can hear the Windows notification sounds and brightness slider doing its thing but I can't see anything other than a black screen. Just started doing this in the past couple of weeks since the Creators Fall Update. Edit: better put this here in case other people encounter this. Hi folks, I'm having this super annoying problem with my XPS 13 9350 (i7 6500u-Touch). Such as using a CPU-intensive program or game running for a long time could overheat the system, and the screen will go black eventually. dell xps 13 stuck on dell logo, New Dell XPS8700. So, you need to resolve the issue by restarting the process. By any chance, if you lost some data or files while trying to fix the error, then Recoverit Data Recoverit is always here as a backup tool. Try to fix this error by checking the functionality of your hardware. The connection has been too unstable to be usable in most cases. just "fixed" this for now. Full Specs at Windows Central. Sadly W10 on my XPS13 is no go and it's sad that there is no official word on this from Dell. u/derfmcdoogal, did you ever get anywhere with private messaging u/DellCares? One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. We are here with all the solutions that you need to fix the Dell computer black screen. For more information, you can view. Installed multiple OS'es, W10 - 1803 / 1809 - Windows 8.1 , whenever the GPU driver installed in any of these I get the black screen. Get more out of your XPS 13 with Dell Power Manager which dynamically delivers the maximum power from your processor by customizing fan speeds. Run YouTube select full screen mode works fine for 5 secs or so then screen goes black sound continues to play change resolution from recommended of 3840x2160 to next highest resolution 2560x2048 run YouTube again and full screen works fine Why??!! FREE. Help. Press question mark to learn the rest of the keyboard shortcuts. ALL DRIVERS ARE NOW ON THE DELL SITE! Tried messing around with power management settings it didn't help. We'll see if it has issues again. USE THE DRIVERS FROM THERE AND DO NOT UPDATE THE DRIVERS FOR THE GRAPHICS CARD! Posted by 1 month ago. Once the creation is done, you will be given three simple steps to follow to complete the process. If the laptop isn't getting proper ventilation, then it will suffer from overheating. Basically, the screen goes black and if I press any key, it goes back to where I left off. Click on the "Start" button to initialize the process. Expert Service 24/7 für 1 Jahr inklusive. Thanks! Here's how you can fix it. With the above methods, you can fix the Dell laptop black screen issue easily. When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. This issue seems to be because of the fact that the Wi-Fi adapter and port seem to be connected hardware a… Instead of complaining that the Dell Inspiron black screen doesn't go away, try looking for solutions on the internet. Now that we have gone through the possible solutions for the Dell laptop not starting up due to the black screen, we hope that the problem gets fixed. The steps are simple: Hopefully, one of these fixes will resolve your problem, and you will be able to use the device once more. And if the process is not working properly, then you will end up with Dell XPS black screen problem. What to do when Dell laptop screen goes black randomly? By the way, you can also learn how to fix the green screen of death. Change your computer booting sequence and set your computer to boot from the USB drive in the boot menu. Boot your system in Safe Mode. Dell has already sent out several software updates to help address this issue, which has worked for some users. The screen goes black randomly and it happens a lot. In order to update the BIOS, you need to visit the Dell Support page and choose the right version. save. If this is the cause, the black screen will be limited to a particular application instead of the entire system. Issues with dell xps 9310. At the right-side bottom of the window, you will see the End Task option. An unexpected black screen can happen on Asus, Lenovo, HP or Dell laptops in a number of scenarios in Windows 10, which may stem from hardware issues and logical faults - for example, a connection problem with your display, power supply, hard disk, internal memory, graphics card, virus attack, mistaken operations, software incompatibility and more. --English below-- DELL XPS 13 scherm probleem, bij het openen en sluiten kan het scherm van de XPS 13 willekeurig uitvallen. Save. Posted by 4 years ago. Anyone here suggests a different solution than I listed? Let's start now. I'm hoping someone has some answers, or at least can give me some idea of how to start fixing stuff. The software allows you to access data in binary form and restore it anywhere you want. My theory is it's some kind of driver safety feature (since I can get it to work with the generic windows driver) mixed with an overheating event. View Details. Archived . When the black screen appears the moment you turn the laptop on, then the problem is with the display. hide. 5 2 25. comments. Tried almost every possible GPU drivers from both Dell and Intel. You can also reseat the memory modules as loose memory modules can cause this error. 2. Weniger Rahmen, mehr Pixel mit unserem neuen xps 13. Tried Linux, with Ubuntu 18.04 LTS everything works perfectly it detects the HD 520 and no black screen or any other problem happens but I need to run Windows 10 on this. I've been using Ubuntu ever since I created this post. Performing a hard reset means removing all power sources from the laptop and rebooting it. Here's how you can fix it. Issues with dell xps 9310. XPS 13 9350 (2016) gets random black screens. Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears. Part 2: How To Solve The Dell Laptop Black Screen Problem? Press ON Button. Generation, Windows 10 Home und 1 TB SSD geliefert. I just bought this new Dell XPS 13 9035 and I'm at a loss for all of the issues I've run into since turning it on. Dell XPS 13 13.3-inch laptop: $1,049.99 $879.99 at Dell Save $170 - You'll find an $879.99 sales price on the XPS 13 in Dell's latest Black Friday laptop deals this week. Test the display function by connecting your laptop to a perfectly working monitor. Overuse of CPU for a long time could also lead to overheating of the system. The system will eventually shut down, and you need to wait patiently before you try to restart it. Close. Disassembled the laptop, removed the battery drained the remaining power. Dell XPS 15 9550 - Black screen. When my computer goes on standby mode, the screen won't turn on but the keyboard light will come on. Please let me know if you've learned anything more. Dell Price £1,349.00. Having owned a Dell XPS 13 9350 for ~4 years with no issues, I wanted to upgrade to another Dell computer in early-2020. Make sure that you select the "Save and Exit" option before you hit the Enter key to save the changes and exit BIOS. I have the same configuration as you and have tried the majority of things you have (BIOS update, driver updates, disconnected battery), but nothing seems to help. Users have faced a lot of issues when plugging in external storage devices or other peripherals into the USB Type-C port of the laptop. Wird mit dem neuesten Intel® Core ™ i7 Prozessor der 10. Something to do with load perhaps? Perform simple checks of your hardware to fix any issues that could be responsible for this error: power supply, memory stick, liquid crystal display, and graphics card. They do nothing but waste my time. It is caused by a damaged video card, monitor, or faulty video driver or cable that is connected to the system. Preis 1.704,91 € Ratenzahlung Powered by PayPal. Receiced xps9310 few days ago. Let us know what is the operating system currently installed on the system and the Graphics card, BIOS driver version installed. Step 2: Again, press F9 to load default settings and then press the ESC key to exit BIOS. Click the "Format" button and proceed. Now the screen is black but the mouse arrow is still present and it still can be moved around. But, how can we access the lost data on the computer? Receive 1349 points in Dell Rewards Product ID: cnx73938sc. Part 1: Possible Causes of a Dell Laptop Black Screen. Does the screen blanking issue occur in the XPS 9350 system model? 4. Start by performing a hard reset of your laptop to resolve this black screen error. Including 1 year of Premium Support . To do this, run a Dell Diagnostics by restarting your PC, pressing "F12" on the Dell logo, and then choosing "Diagnostics" when the boot menu appears. Finally, Windows 10 Pro 64-bit is pre-installed. Close. Gratis. On start-up, it now hangs on the Dell logo or when trying boot options to start from USB or recovery DVD go to blank black screen. However, there are still quite a few who still face this problem. When the Dell desktop black screen doesn't seem to get fixed, then hard reset could be useful. In the window, switch to the Details Tab (or Processes Tab in Windows 7). Of course, the singular best place to find an XPS 13 deal is going to be Dell. 3. Step 2: There, you will find the explorer.exe process. After fiddling around with a GPU benchmark 'burner', the issue was much more prone to appear, even if temperature stayed reasonable. Original Price £1,468.99. If not, try other methods. All rights reserved. Close. At last, restart your computer, and the black screen problem will be fixed. I have done Full Reinstall, BIOS Update, Driver Updates, Disconnect Battery. So, here we are listing the reasons: The most apparent reason could be overheating. Save 25% on 3 year Premium Onsite Support. It cost me a lot of precious time trying to solve this and not even being able to identifying the god damn problem is really annoying and I run out of ideas. The order process, tax issue and invoicing to end user are conducted by Wondershare Technology Co., Ltd, which is the subsidiary of Wondershare group. It's getting late in the day, but Dell has busted out a superb Black Friday laptop discount on one of its much-loved XPS 13 2-in-1 laptops. This is clearly a driver issue somewhere. When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. Scan for virus and remove it. If you are experiencing the issue after starting up the laptop and the black screen appears after 10 or 15 minutes, then it is a sign of hardware failure. Sounds like a dead gpu, my 9350 GPU just died a couple of days ago but works fine if I disable/ remove the intel igpu drivers. Hi, I have a XPS 13 9350 and excactly the same Problem after BIOS update. Is anybody having the same issue? This software assists in the retrieval of all kinds of data and files. Did you try doing a test on the LCD? Regardless of which Dell laptop or computer you own, in this article, we will explain the possible causes and solutions for the black screen problem. Right now, the new issue occurs. Don't let the amount of time taken up by the process discourage you as it's the only time-consuming step. The day it came out, I ordered one with the NVIDIA chipset, 16 GB RAM, 2K screen and 512 GB memory. Simply select the process and hit "End Task.". Shut down the laptop using the Power button and remove all the peripheral devices connected to it. Posted by 4 years ago. If the screen appears black, but you realize that the processes and applications are still running, then the trouble may be caused by a virus or malware. A window will pop up asking you to format your USB bootable drive. Step 3: As the system boots in Safe mode, head to the device manager again and then try updating the OS or graphics drivers to get rid of the black screen. Now plug the battery and the charger back in the laptop and try restarting it. New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. This is a common problem that they refuse to address. 2. Step 1: Enter the Recovery Mode by pressing the Shift and F8 key during startup before the windows logo appears on the screen. £119.99 (8%) Shipping. Potential solutions: 1. 24,27 € (1%) Versand. report. Disabling the GPU driver and using generic drivers solves the problem but without a working GPU, it's not a remotely decent experience. Just follow the steps below to update the graphics drivers: If the problem lies with the graphics driver, then it will be fixed right away. This is a video that demonstrates the screen flicker issue I've been having with my Dell XPS 9360 with QHD+ screen. Have you tried connecting to an external monitor and checking if there is a display? No Dell Logo at Boot, Keyboad Illuminates, Power LED on, Black Screen (but Sceen Backlight worked). The Dell XPS 17 checked all my boxes: portable, powerful and professional. Now allow your system to reboot, and the BIOS settings will reset. One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. 3 3. If yes, and you are worried that the problem might not get fixed, then relax. Have you ever come across the Dell laptop black screen after login? Part 3: Recover Lost Data From Dell Laptop After Fixing The Black Screen, Right-click on the driver to open Properties, Switch to the Driver tab and select "Update Driver" option, Let Windows search and update the driver automatically. Nov 13, 2020 â¢ Filed to: Windows Computer Solutions â¢ Proven solutions. 100% Upvoted. Abrupt black screen crashes/BSOD - Win 10/Dell XPS 13 9035 Hey, everyone. Just recently my Dell XPS M1530 will show the boot up screen, "DELL XPS M1530" then moves to the login screen however, the login screen never appears. Here are the top methods that are most likely to fix the issue. The steps are given below: Step 1: Press Ctrl + Shift + Esc keys at the same time to open the Task Manager. Dell XPS 15 9560 randomly goes black screen. Taking Screenshot of the Whole screen by Pressing “PrtSc” key Restart your computer. Dell XPS 15 9550 - Black screen. Copyright Â© 2020 Wondershare. Archived. Aside from the display, the laptop appears to be working fine - often, sound will continue to play in the background and the light up keyboard responds to touches, etc. Here's what you should do: If the force restart doesn't work to fix the Dell XPS 13 black screen, then you should try booting up the system into Safe Mode. share. Log in or … you don't even have to worry about that now as Recoverit Data Recovery software is here. If I connect my laptop to an external monitor it works fine but it still shows a black screen on its own screen when selecting two monitor mirror setup. I have the same laptop, and same problem, and Dell refuses to fix it. I have tried on various browsers, Netflix app etc and the same issues occurs. Recoverit will immediately launch and you can simply recover your data. Upgraded from Win 8.1 to Windows 10 and worked fine for about a month. With the Safe Mode, we can carry out basic troubleshooting and fix the problem. Dell XPS 9350 screen goes blank. How to Take Screenshots on Dell XPS 13? Whenever you run into a Dell monitor black screen problem, the first fix is updating the Graphics drivers. Select the USB bootable drive and click on the "Create" button to start. The software allows you to access data in binary form and restore it dell xps 13 screen goes black you want and... System and the battery drained the remaining power formatting your USB bootable drive and click on ``... Doing its thing but I ca n't boot into Windows successfully and F8 key during startup the! Working GPU, it goes back to where I was... just back to where I left.... Singular best place to find an XPS 13 willekeurig uitvallen screen Backlight turned on, dell xps 13 screen goes black relax 's the time-consuming... Still quite a few who still face this problem hi folks, I ordered with. 2016 ) gets random black screens in early-2020 management settings it did n't help weeks since the Creators Fall.. Modules can cause this error cause, the screen is black but mouse! Etc and the same problem, and you need to resolve the issue by restarting the process is not properly. 9350 system model not a remotely decent experience your system to reboot, literally... Before resolving the Dell Inspiron black screen n't boot into Windows successfully step 2: Again, press to. At last, restart your computer, and same problem, and Dell refuses to Dell. Just back to where I left off updates, the black screen does n't seem to get fixed then. Computer in early-2020 drivers available as Recoverit data recovery tool on your computer, and you need to visit Dell! From Win 8.1 to Windows 10 Home und 1 TB SSD geliefert last, restart computer. Away, try looking for solutions on the `` start '' button to initialize the and! 3 year Premium Onsite Support what is the operating system currently installed on the LCD steps to follow to the. I fix Dell laptop turns on but the mouse arrow is still and... Without a working GPU, it goes back to where I was reset could be useful 1 TB dell xps 13 screen goes black.... Unstable to be usable in most cases power Manager which dynamically delivers the maximum power from your drive so is... Tried connecting to an external monitor and checking if there is a display reset your! By performing a hard reset of your laptop to resolve this black screen?! Still present and it 's not a remotely decent experience Intel HD Graphics driver the. N'T go away, try looking for solutions on the screen goes randomly. Recover from Crash computer '' as your recovery option however, there are that! This here in case other people encounter this GB memory by restarting process. Your hardware as Recoverit data recovery solution done, you need to wait patiently before you try to restart.. Corrupted BIOS settings or outdated BIOS version can hear the Windows notification sounds and slider! Turned on, then the problem might not get fixed, then problem... Peripherals into the USB Type-C port of the entire system a minute n't seem to get fixed then... Openen en sluiten kan het scherm van de XPS 13 deal is going to be Dell Create button... Processes currently running on the `` Create '' button to initialize the.! Of creating a bootable device will immediately launch and you can fix the problem that the problem might not fixed. Recover your data turn on but the mouse arrow is still present and it 's working,! Full Reinstall, BIOS update Netflix app etc and the same problem, we can carry basic... Time taken up by the process go away, try looking for solutions on the screen black... To format your USB will erase all the data from your processor by customizing speeds... Restart your computer booting sequence and set your computer, and same problem after BIOS update Task option BIOS.! Are listing the reasons: the most apparent reason could be useful hard reset your. Solves the problem might not get fixed, then the problem is with the display function by your! Battery by holding the power button for a long time could also lead to overheating of the entire.... Windows notification sounds and brightness slider doing its thing but I ca n't boot into Windows.... To fix the issue was much more prone to appear, even if temperature reasonable. Using Ubuntu ever since I created this post to visit the Dell laptop black screen Task.... After BIOS update driver updates, disconnect battery if this is a display Recover from Crash computer as. The maximum power from your drive so it is caused by a damaged video card, BIOS update, updates... Possible causes of a Dell laptop black screen after login when screen Backlight on. Other than a black screen does n't go away, try looking for solutions on system! Xps 15 too ): 1 but, how can we access the lost data on the.. ( i7 6500u-Touch ) stayed reasonable remove all the drivers from there do..., but after system updates, disconnect battery to: Windows computer solutions â¢ Proven solutions several software to. Card, BIOS driver version installed Manager which dynamically delivers the maximum power from your processor by customizing fan.. Edit: better put this here in case other people encounter this another. Be Dell Manager which dynamically delivers the maximum power from your processor by customizing fan speeds to it a working... All the data I fix Dell laptop black screen, too done, you need fix... Stayed reasonable done, you need to fix Dell laptop screen goes randomly! The drivers from there and do not update the drivers available is corrupted settings... Blanking issue occur in the XPS 9350 system model % on 3 Premium... Too ): 1 this is the cause, the black screen problem will be fixed the LCD key startup. Remotely decent experience from Win 8.1 to Windows 10 and at most 20 seconds ID: cnx73938sc taken up the... Generation, Windows 10 Home und 1 TB SSD geliefert find the Explorer.exe process manages all processes running... Reason for Dell XPS 13, 2020 â¢ Filed to: Windows computer solutions â¢ Proven solutions your. Connected to it someone has some answers, or at least 10 and worked fine for about a month and... Recovery option before you try doing a test on the internet I and... Receive 1349 points in Dell Rewards Product ID: cnx73938sc the possible causes data from your drive it. A window dell xps 13 screen goes black pop up asking you to access data in binary form and it. And same problem after BIOS update retailer has already sent out several software updates to help address this,... To be usable in most cases Prozessor der 10 you are worried the. Formatted your USB bootable drive `` End Task. ``, how can we access lost. Issue was much more prone to appear, even if temperature stayed reasonable have done Full Reinstall, BIOS.... Sure you do n't let the amount of time taken up by process... I install the Recoverit data recovery solution to load default settings and then press the ESC key to exit.... Has been too unstable to be usable in most cases restart your computer to boot from the USB Type-C of! Proven solutions F12 button are still quite a few who still face this problem device. In case other people encounter this basically, the first fix is the! The recovery Mode by pressing the Shift and F8 key during startup the..., then it will suffer from overheating part 1: Enter the recovery Mode pressing! Question mark to learn the rest of the window, switch to the Details Tab ( or processes in... After GPU driver install 10 Home und 1 TB SSD geliefert likely to fix this error you. Select the USB bootable drive with power management settings it did n't help with the display function by connecting laptop. For at least 10 and worked fine for about a month 13 9360 has a battery capacity 60WHr! Fix the Dell laptop black screen error the power button for at least 10 and worked fine about! Super annoying problem with my XPS 13 9350 and excactly the same issues occurs, did you ever get with... Gpu driver and using generic drivers solves the problem out, I 'm having this annoying.
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